If you have a business profile on Google and your staff regularly spends time responding to guest questions submitted via the search engine, a new automated tool may help save you some time. Search Engine Journal reports that business profiles on Google can now set automated responses to specific questions – kind of like a customer service chatbot on a website. Further, you can add links to these responses to provide online visitors with the information they need. Just go to “my business” in your Google browser, then click customers, messages, menu, message settings and finally manage frequently asked questions to add questions and responses to your profile.
Digital restaurant orders continue to be high, making your restaurant’s online presence especially important. That extends to what people are saying about you online, but when restaurants are strapped for staff, responding to every review with a professional, sensitive, well-thought-out answer can feel like one task too many. If that’s the case for you, artificial intelligence may be able to provide some relief. In a recent report from Pymnts.com, Paytronix CEO Andrew Robbins said smart use of AI can help expedite and automate the process of responding to reviews. Much like an extension of how AI is used in drive-thrus and customer service call centers, AI may be able to process the words used in a review and craft an appropriate response – with minimal time and involvement from you.