Foodservice Updates is designed to help foodservice operators keep on top of all the industry news and provides tips for keeping business running smooth. We endeavor to provide the latest tips and solutions to keep you in the know.
Could a ghost kitchen make the math work for you?
In recent months, consumers have ordered restaurant meals via third-party delivery companies in increasing numbers: Marketwatch reports that throughout the course of the pandemic, food-delivery apps’ business has more than doubled. Restaurants have long regarded these apps warily, weighing the benefits of being able to serve convenience-loving customers against the risks of having a delivery app’s fees dissolve their profits. Those fees aren’t likely to come down anytime soon, but what if other restaurant operating expenses can? Ghost kitchens are helping to make that possible by removing expensive overhead – like décor, prime real estate and large dining rooms – and freeing up revenue for delivery expenses. To be sure, the experience of dining in a restaurant is appealing to consumers (and something they will want to return to post-pandemic), but your food is at the core of people’s desire to order from you. Stripping your business down to its key ingredients – quality food and people who enjoy it – is about having space to prepare it and a means of connecting customers to it. That means locating a professional kitchen (minus the pricey real estate), setting up a technology platform through which people can place orders smoothly, and having a partnership with a vendor who can ensure your food arrives promptly and safely. The pandemic has made ghost kitchens a key growth engine for the restaurant industry at a time when few others exist. Businesses that already have strong brand awareness and delivery customers may find that a ghost kitchen can help them turn a more stable profit. Consider a ghost kitchen an opportunity to test a new concept for minimal investment, or to shift an existing concept to a delivery-only mode for minimal investment (especially if the kitchen is shared by multiple businesses). These kitchens aren’t likely to go away after COVID-19 is behind us – consumers have had too much time to get used to their convenience – so they may be one of many lasting changes to emerge from it. There are many ways to approach them. If you want to discuss whether a ghost kitchen could be right for your operation, contact Team Four.
I’ll drink to that
As much as food menus have had to transform throughout the pandemic, beverage menus have felt pressure to change too. You may have noticed changes in your customers’ beverage-buying habits in recent months: A downturn in classic coffee purchases from people who would normally stop by on their daily commute to work, or a dip in soft drink sales now that groups who used to order a couple of rounds of drinks over a meal in your dining room are finding their beverages at home. But beverages can still be money makers for restaurants – your menu may just need to shift to accommodate the current environment. First, make it special by offering people something they wouldn’t find at home, from coffees and herbal teas with seasonal flavors, to nutrient-dense smoothies, to fruity kombuchas. If you’re selling meal bundles this winter, don’t forget to build in a special beverage option to complement the flavors in the meal: Suggest a wine for each bundle (and explain why it’s a good fit) or offer a non-alcoholic fizzy drink like a sparkling cider or mocktail to make it more worthwhile for a customer to include beverages in their order. As people continue to work from home, their mid-afternoon breaks have also taken on new importance – and beverages can help there too. Offer a snack/appetizer and beverage pairing as an afternoon pick-me-up: Going out for gourmet hot chocolate and popcorn, a pot of tea and scones, or an Italian coffee and cheese board feels more worthwhile than making a special trip for a latte you can easily prep at home. If you’re known for your specialty cocktails, you can even put together a simple kit to help a customer enjoy a special Zoom happy hour on a Thursday evening.
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