Safety is the new hospitality – but will the enhanced, labor-intensive cleaning practices brought on by the pandemic persist indefinitely? Chris Boyles, vice president of food safety for Steritech, told Modern Restaurant Management recently that he sees potential for growth in food safety technologies ranging from far UVC light to kitchen sensors – tools that both happen to lighten the cleaning load for staff. Far UVC light, with its ability to destroy germs without harming people, may be tested this winter as operators battle through both flu season and COVID-19. Meanwhile, Boyles predicts that the use of sensors to ensure food safety may expand as operators automate more of their food preparation processes going forward.
The coronavirus has brought new importance to the cleanliness of restaurant facilities – and you may well be cleaning surfaces more regularly now. Your POS equipment needs special care, since improper cleaning and disinfecting can cloud screens or damage other components. The National Restaurant Association advises following the manufacturer’s guidelines for all cleaning and disinfecting, but some general rules apply overall: Before cleaning equipment, make sure your hands are clean and dry. Use a clean microfiber cloth or soft towel – not soap – to clean visible marks on equipment. Don’t pour disinfecting liquids directly onto a POS surface; rather, use a solution that’s at least 60 percent alcohol on a soft towel or microfiber cloth, or use premoistened alcohol wipes.
While the U.S. Environmental Protection Agency has addressed the need for good ventilation in its guidance about keeping indoor spaces safe from the coronavirus, overhauling ventilation systems isn’t typically at the top of the list of actions restaurant operators are taking to make their facilities safer right now. There are likely good reasons for that: For one, the challenging economic climate makes it difficult to fathom making a significant investment in an HVAC update. But what if there were more cost-effective ways to improve the air quality in your restaurant? Regular system inspections and maintenance, attention to cleaning products and protocols, and the reconfiguring of your kitchen and dining room can all help. This report from Modern Restaurant Management offers additional guidance (https://bit.ly/2DCTjSa).
If, before the pandemic, your restaurant generated most of its business through dining room sales as opposed to through off-premise sales, your staff may be used to communicating far differently about your menu. If your team was near-perfect when it came to suggesting substitutes and communicating about allergens during conversations at a guest’s table, have you found a new system for replicating those communications as effectively either electronically or during the shorter in-person interactions that are common now? As the National Restaurant Association reports, the increase in off-premise sales and the decline in on-premise sales mean your servers don’t have as direct of an opportunity to discuss food allergies and sensitivities. So it’s important (and, in some locations, required) to update your allergen profiles as your recipes change – and to make sure that information is readily accessible in written form – on your website, app, or at your restaurant for those who order food in person. That’s especially true to remember as you update your menu for a new season or substitute new ingredients due to shortages.
Face masks don’t exactly have a reputation for comfort: they get hot, hurt the ears and steam up a glasses-wearing person’s lenses with every exhale. So can a clear face shield serve as a more comfortable substitute? Unfortunately, no. A report from MIT Medical confirms, COVID-19 spreads primarily from person to person through respiratory droplets we generate when we talk, shout, sing and simply breathe – and a face shield can’t contain those droplets like a mask that fits around the nose and mouth. However, since social distancing is the key approach to preventing the spread of the virus, a person can wear a shield along with a mask around their neck that can be pulled up when they are within six feet of others -- if the nature of their job allows for that.
A recent survey of 700 restaurant guests by the restaurant tech company Toast found that restaurant takeout has been more popular than delivery in recent months – and cleanliness is a concern for more people ordering delivery than it is for those ordering takeout. Particularly if you use a third-party delivery provider, customers must not only trust your restaurant staff to prepare and package your food safely but trust the safety of delivery drivers and their vehicles. Promoting your staff’s updated safety procedures – right down to the care your team takes in packaging each order and the minimal handoffs between the chef and customer – could be yet another tactic to entice customers to come to you to collect their order instead of opting for the convenience of delivery.
It's more important than ever that restaurant operators convey new health and safety trainings clearly to their team. But what if team members speak English as a second language and miss some of the nuances of language that native speakers understand? Rachael Nemeth, a cofounder of ESL Works, which provides mobile-based English-as-a-second-language training, addressed this challenge in a recent Fast Casual podcast. She estimates that of the 14 million workers in the restaurant industry, one-third don’t speak English as a first language. If you employ team members who aren’t fluent English speakers, what tools or protocols do you have in place to ensure your training is achieving the desired results and no messages are missed?
It’s only natural to want to clean everything in sight during a pandemic – and restaurant operators, among other organizations, are embracing more frequent surface cleanings and deep cleanings in an effort to keep their business safe and project the impression that their restaurant can be trusted. Remember the true risk when focusing on operating in current conditions. A July article in the medical journal The Lancet said studies that found COVID-19 was likely to live on metal and paper for days were based on strong concentrations of the virus – in other words, 100 people would have to sneeze on the same area of a surface to recreate the testing conditions. Not so likely, right? So focus on the primary way the virus is transmitted: through the air. Assess indoor air circulation in your facility. Ensure your staff is ready to follow protocols on sneezing and coughing. Enforce the wearing of masks and the placement of people around your restaurant. A report from The Atlantic illustrates the risk of prioritizing the cleaning of surfaces as opposed to the air we’re breathing. All of this is not to say it’s not important to follow cleaning procedures that minimize the risk of contamination – just don’t let them distract from common areas of virus risk transmission. #foodsafety
On July 4th weekend, a San Francisco wedding celebration reportedly became a breeding ground for COVID-19. Following a rehearsal dinner gathering of 40 guests at the Harborview Restaurant and Bar, the wedding couple and at least eight of their guests from across the country tested positive for the virus. But according to an Eater report that addressed reviews of the restaurant’s policies for managing groups, as well as information relayed by a restaurant spokesperson, Harborview seems to have done everything right: They took such steps as spacing tables six feet apart, separating guests by household or family unit, plating food that they had previously served family style, and reminding guests to wear face coverings. After the outbreak, employees were tested and results came back negative. So what is a restaurant to do when it follows guidelines and takes the right precautions but must bear the brunt of bad publicity after an outbreak? Start by going on the PR offensive, collecting facts to demonstrate your commitment to safety, and sharing them with the media and on your social platforms. Partner with your health officials and describe what precautions you have taken, from new employee training procedures and protocols to virus testing to signage advising guests how to maintain safety – and publicize their findings in the news media, on your website and on your social networks. Take photos and video of your facility, introduce staff and talk about how your policies have changed since COVID-19. Finally, for the moment, rethink catering to weddings – and other gatherings where people set out to socialize and celebrate with friends and family, consume alcohol, and perhaps let down their guard and ignore precautions. They may be best left to large outdoor settings or until after a vaccine is readily available.
Like just about everything in a restaurant right now, technology is taking on employee health. New tools are helping restaurant operators test, record and even respond to employee health risks that may result in the spreading of a virus. Restaurant Business reports that DayMark’s Task Management app and Receiving Module record employee health details, including temperatures taken with an infrared thermometer. If the system identifies the person as “sick”, they cannot be assigned tasks. The same goes for a delivery driver, whose shipment can be refused if he doesn’t pass the health assessment. #foodsafety