A visit from a health and safety inspector can cause anxiety in a restaurant, but it doesn’t have to. Spreading the responsibility for food safety across your team can help everyone gain the confidence they need to present your facility well. At a time when turnover remains high and resources are stretched, weaving automated learning tools into the fabric of everyday tasks can help. First identify your basic needs when it comes to training so you can gather resources that address past problems and new processes. While every employee should be given high-level training, follow-up training should be continuous and built into the flow of work, with checklists and mini lessons accessed via mobile device so they accompany the employee and be updated in real time.
As restaurants use automation in an effort to tackle labor challenges, they are also aiming to get a better handle on food safety challenges, consistency issues and consumer preferences. For example, Panera has been using the CookRight Coffee system from Miso Robotics to power their popular coffee subscription program. The system uses artificial intelligence to monitor coffee volume and temperature, which allows the brand to free up staff for other tasks. But beyond that, the technology also provides predictive analytics to inform the restaurant of what kinds of coffee customers are ordering and when – so it can then provide (and promote) the options that are bringing customers into the restaurant under various conditions.