Contactless ordering and payment have been on the rise since the beginning of the pandemic – and to be sure, they are safeguards guests appreciate. But there are many other touchpoints in your facility that concern consumers right now. Trace the path of a typical guest in your restaurant – are there touchpoints you can remove or other safeguards you can apply to make them more sanitary? Do guests have to touch parts of your trash bins – both those in restrooms and others placed in or around your dining rooms – to discard waste? Do they have to hand over a table marker to claim their order? When they visit a restroom, do they have to use an air dryer that can spread contaminants through the space? If possible, place contactless paper towel dispensers in restrooms and near bins or compactors. Help limit the need to touch dispensers and door handles throughout your facility – or make it possible for people to sanitize their hands afterwards.
Even after we have a vaccine for COVID-19, the virus will still be with us and there will be a portion of the population especially vulnerable to it. Much like we have adapted our kitchens and food preparation practices for those with gluten allergies, we will likely have to make long-term changes to how we operate to protect against the coronavirus. Think about the ventilation in your facility, the level of interaction among your staff, technology that enables fast and contactless payment, and seamless pick-ups. Are there changes you have made in recent months that feel temporary but could be made permanent – and might help customers feel safer with you in the long term?