If you’re facing ice storms, snowstorms or other severe weather that could knock out your power this winter, you may be in the position of having to quickly take action to protect the food and beverage you’re refrigerating or freezing – and to determine what needs to be discarded. Don’t trust your nose or your taste buds in these situations, since they can’t necessarily detect when something is still fit to be consumed. You’ll be in a better place to salvage your food and beverage if you take steps in advance to store them in a way that enhances quality and freshness from the start. One tool that can help is the FoodKeeper app. Developed by the USDA's Food Safety and Inspection Service, with Cornell University and the Food Marketing Institute, the app (available for Apple and Android) lists optimal storage information for hundreds of items in your inventory.
Food safety tasks can be among those restaurant responsibilities that you pay closest attention to when something has gone wrong – a customer gets sick or leaves a negative review about the cleanliness of your facility, or an inspector notes something in your operation that needs to get better. But to set your business on the strongest possible course and improve staff behaviors in a lasting way, it’s important to focus on the positive. A recent Harvard Business School study found that regardless of the industry, business teams performed best when there was a positive-to-negative comment ratio around 6-to-1. In your training, team meetings and one-on-one interactions with staff, do you have plenty of ways to praise what is going well – through contests, positive comments or simple thank-yous? This may be even more important than reminding staff of what they need to do to improve.
Extreme weather events can threaten food safety if they cause power outages. If you have winter storms or other severe weather events in your forecast, take some steps beforehand to help make sure your food stays protected. The organization Food Safety Training Certification advises freezing extra containers of water and gel packs to keep food cool if the power goes out, to group foods together in the freezer to help them stay cold longer, and to freeze items like milk, fresh meat and poultry that you don’t need immediately. Buying block or dry ice may also be worthwhile to keep the refrigerator or freezer cold if an outage is expected to last for a prolonged period.
If, like most foodservice operators, you are struggling to keep your business fully staffed, make sure to assess how your food safety training procedures need to be adjusted for any temporary workers coming on board to fill shifts. Your procedures must also account for changes in how safety tasks are spread out among smaller numbers of staff if that is the case. Since temporary workers are likely less familiar with your food safety measures, they will need more step-by-step guidance to uphold them – ideally in an online, automated form they can review as needed without other staff having to take time out to address questions.
Consumers still care a lot about restaurant safety – and according to a new Deloitte survey of 1,000 consumers who had eaten in a restaurant in recent months, they want to see it in action. More than half of the respondents (55 percent) said they would be willing to pay 10-15 percent more at a restaurant if they were told about the safety and cleanliness measures the business was taking to protect their food during transport and preparation. Further, consumers are noticing both traditional cleaning measures and more recent Covid-safety measures more acutely right now. Find ways to make your safety efforts more visible – in cleaning surfaces around your facility, preparing food or protecting employees and guests, and even with signage that explains all you’re doing to protect the people you’re serving and employing
Your staff needs to be able to focus on preparing food, serving guests and keeping your facility clean. Drains and dishwashers that are slow to clear, and other equipment that isn’t working effectively can not only consume your staff’s time but also potentially cause a food safety problem. As the new year begins, make it a priority to check equipment and schedule any needed maintenance and repairs to ensure your staff can stay focused on the task of serving guests.
Different parts of your facility are likely experiencing more sharp fluctuations in temperature this season than usual as you try to keep your building warm enough for the comfort of guests and staff but also well ventilated. When you turn up your thermostat, note that any increase in heat in your kitchen and dining room can pose food safety problems for cold tables, open display coolers, or buffets with cold food items in those areas (in addition to being less energy-efficient). Make sure those items are covered when not in use, and that you’re checking food temperatures on a regular basis to ensure foods stay out of the danger zone.
‘Tis the season for preparing large amounts of food for holiday gatherings – and finding ways to use the leftovers. To store leftovers safely and keep foods out of the temperature danger zone (between 40°F and 140°F), refrigerate or freeze any perishable food within two hours. Make sure you place hot leftovers in small or shallow containers to ensure thorough cooling during refrigeration – and use an ice bath to quickly cool a hot dish beforehand. Keep a thermometer handy to check the temperature of cooling food and ensure it remains out of the danger zone.
Better food safety practices are likely to be among the permanent effects of the pandemic for foodservice operations. To ensure your improved practices have staying power, it’s important to bring together the various metrics you use to evaluate your food safety – including inspections from health departments and third parties as well as your own assessments – then review them regularly and communicate them clearly to staff. Comparing results over time and synthesizing evaluations from different sources can help you identify problem spots that need attention and translate them into clear action items for your team.
The pandemic has ushered in a new era in food safety – and made employees and consumers more aware of the practices restaurants use to protect health. Ongoing training is key to making food safety processes take hold, along with using multiple approaches for workers who learn in a range of ways. For example, Panda Express, which is a 2021 winner of the Fast Casual/Steritech Excellence in Food Safety Award, uses a training process that includes auditory, visual and tactile instruction, paired with hands-on learning. Kenny Chuang, executive director of Food Safety and Quality Assurance for the brand, told Fast Casual that this approach has helped cement comprehension of food safety terms, equipment and procedures across the business.