As the coronavirus has spread and restaurants have had to transition to a takeout-only model, what are restaurants to do to protect themselves and the customers they serve – and to somehow keep business coming in? Despite the many tech advances that have swept the industry, restaurants – until very recently – have been social places where people are on the front lines. A recent Restaurant Business report, which includes advice from a law firm specializing in employment issues, advises clear communication with employees in several areas: share your plan with them (and make sure it covers employee concerns such as your sick leave policy and your plan of operation during school closures) and provide training to ensure everyone knows what procedures to follow if they develop symptoms of COVID-19 or are diagnosed with it. Day to day, increase your efforts to sanitize door handles and kitchen and bathroom surfaces more often. Some operators are placing hand sanitizer at their building entrances, as well as outside the restroom and at stations in the back of the house. And while delivery was once considered a nice-to-have service, it’s now critical. Even if you don’t currently offer mobile ordering tech, now is the time to adjust your menu and offer a simple takeout menu that can be picked up outside of your establishment or dropped off outside a customer’s door for contactless delivery. Right now food delivery is considered a public service for people who are elderly, vulnerable and isolated, so promote on social media and to neighborhood news groups that you are open and ready to help, and provide your menu and contact information. Finally, encourage people to pick up the phone and call you – it’s old-fashioned but people are missing the social connections that restaurants have long been able to provide. You can provide a valuable way for people maintain those community ties as the industry pulls through this time of uncertainty.
If the rapid spread of the coronavirus in recent weeks has proven anything, it is this: It is more important than ever to respect and reinforce the steps individuals can take to contain potential outbreaks. While the coronavirus is an extreme example of what can happen during an outbreak, virus outbreaks are likely to become an increasingly regular part of life as global warming contributes to a rise in new pathogens, according to the Centers for Disease Control and Prevention. While these pathogens may increase in variety and complexity, it will continue to be critical for people to follow a couple of simple practices to limit the spread of illness. As a physician and journalist who covered the SARS outbreak in China wrote recently in the New York Times, washing hands frequently and not coming to work when you are ill are the most important takeaways to remember when preventing the spread of pathogens. In addition, a Guardian report advises taking such precautions as covering your nose and mouth with a tissue (or with your elbow) when you cough or sneeze, then discarding the tissue and washing hands immediately after. Do your training procedures emphasize the most important steps workers can take to prevent the spread of illness in your facility?
The USDA and CDC have long advised against washing chicken for food safety reasons. Still, a number of restaurant chefs disagree and wash poultry not necessarily with the intent of killing germs – which only cooking will achieve – but to remove any grit or sodium on the outside of the poultry and to help make its surface easier for spices and other seasonings to adhere. You do not need to wash poultry before cooking – in fact, any splashes generated by washing can contaminate nearby surfaces and utensils with dangerous bacteria for months. But if you feel you must rinse the outside of poultry to clean its outer surfaces, Argyris Magoulas, a USDA technical information specialist, told Today.com that it is okay to soak poultry in water, taking extra caution that juices don’t splash, and leaving it in the refrigerator for no more than two hours before cooking.