As strange as these times have been for restaurants, they’re also strange for restaurant guests – and helping the public understand and follow your updated procedures takes some work. A recent webinar from Winsight and SevenRooms pointed out how tech can help hold the restaurant guest’s hand through the changes and make them feel not just more informed but also more cared for while COVID-19 persists. Tech management of reservations and communications around seating can be especially helpful in preparing a guest for their visit before they enter the restaurant. Instead of gathering at the host’s stand in the front of the restaurant to inquire about wait times, for example, guests can wait outside or in their car and receive an alert. When their table is ready, they can receive another text alert asking them to enter the restaurant. Operators can use tech to set guest expectations too. By specifying the location of available tables and pointing out a reservation end time, restaurants can help guests plan accordingly – and also get some assurance they will have a table available for other guests at a certain point.
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