Foodservice Updates is designed to help foodservice operators keep on top of all the industry news and provides tips for keeping business running smooth. We endeavor to provide the latest tips and solutions to keep you in the know.
Making gig workers a bigger part of your staffing strategy
Staffing is a perennial challenge in the foodservice industry. So could that be a sign that it needs an overhaul? The National Restaurant Association is studying potential solutions – and increasing numbers of gig workers may be among them in the years ahead. About one-quarter of the restaurant operators surveyed in the association’s recently released State of the Restaurant Industry 2024 report said they would consider using gig workers to supplement staff. It may not be a huge leap, considering many foodservice staff work part time and turnover is frequent enough that many restaurant workers are newcomers. However, the similarity has raised concerns in certain jurisdictions due to potential conflicts around third-party contractors classifying their gig workers as “independent contractors” and excluding them from the benefits and stability of full-time employment, according to a Restaurant Dive report. Are gig workers currently part of your staffing strategy – or could they be in the future, particularly around busy periods when you anticipate needing additional support? How could your tech stack support this change? If your suppliers are also hiring more gig workers, how are they ensuring consistency and safety in their products? How might your approach to training – as well as your approach to hiring management roles—need to change if you had more gig workers stepping in to fill gaps on your staffing schedule?
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