Foodservice Updates is designed to help foodservice operators keep on top of all the industry news and provides tips for keeping business running smooth. We endeavor to provide the latest tips and solutions to keep you in the know.
Let takeout take you higher
Takeout is here to stay (and even if you’re eager to serve a full dining room again, you have reason to be happy about the takeout part). The proof is in the numbers. According to a new survey of more than 2,000 U.S. consumers by Paytronix Systems, 63 percent of the money that U.S. consumers spent on food orders last year was on food eaten at home. Digital channels supported those orders by a large margin: Of the money consumers spent online on food orders, 89 percent was spent on orders placed via desktop websites, mobile apps and aggregator apps. What’s more, the research found that consumers spent 50 percent more on average when they placed orders online for takeout. Paytronix CEO Andrew Robbins says that in 2021, a consumer’s ability to order online, collect orders via a drive-thru or curbside pickup, and earn rewards through loyalty programs will create the most opportunities for restaurants. This makes it all the more critical to be able to use your POS to quickly summon information about what your recipes cost, which menu items deliver the most profitability, and what items a guest has ordered in the past. If your restaurant receives a grant from the American Rescue Plan, consider using it to fine-tune your tech to streamline your takeout so you can suggest the profitable items and combinations that a guest is most likely to crave time and again.
Your to-go packaging says a lot about you: Before a customer even sets foot in your restaurant, your packaging immediately communicates messages about not only your brand identity but also about how much you value customer safety, the environment and the quality of your off-premise food. Now that we’re emerging from the pandemic, more operators are picking up where they left off with innovating the packaging and cutlery they include with their off-premise meals. Shake Shack, for one, recently announced it is testing sustainable cutlery and straws from AirCarbon, which includes no synthetic plastics or glues in its products, doesn’t need food crops in its production process, and produces items that are home-compostable, soil-degradable and ocean-friendly. Edible packaging is on the rise too, with materials like mushrooms being fashioned into bowls and seaweed being tested as a plastic-like but biodegradable alternative to traditional plastic cutlery. If you’re currently evaluating the carbon footprint of your menu, consider the entire carbon footprint of the meals you provide (including the containers surrounding them). Of the 78 million tons of plastic packaging produced around the world each year, only 14 percent is recycled, according to the Ellen MacArthur Foundation. Off-premise dining isn’t showing signs of slowing down, and in the months and years ahead, the way you present your food for consumption off-site is likely to play an increasingly important role in how customers perceive your business.
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