​Automate responses to common questions

If you have a business profile on Google and your staff regularly spends time responding to guest questions submitted via the search engine, a new automated tool may help save you some time. Search Engine Journal reports that business profiles on Google can now set automated responses to specific questions – kind of like a customer service chatbot on a website. Further, you can add links to these responses to provide online visitors with the information they need. Just go to “my business” in your Google browser, then click customers, messages, menu, message settings and finally manage frequently asked questions to add questions and responses to your profile.

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