​Align goals and rewards to retain new talent

The job market is booming – especially for the hospitality sector. The January jobs report indicated that the U.S. economy added 517,000 jobs in January, marking the lowest unemployment rate in 50 years and dissolving lingering worries about a recession. So how do you keep the talent you’re able to attract? Max Wesman, CEO at GoodHire, told QSR web that setting goals is critical – along with providing rewards when those goals are achieved. That could involve setting a specific target for preparation speed, order accuracy, or some marker of customer service provided, then providing an incentive for staff to come together and achieve the goal over a set time period. What motivates your team might be a cash reward or simply getting priority in selecting shifts for the next month or quarter. Assess your biggest pain points and biggest team motivators to make the best matches between goals and rewards.

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