This year has been a frightening rollercoaster ride for restaurants – and while 2021 shows glimmers of improvement, we’re surely going to experience more twists and turns between now and recovery. But restaurants can also play an important role in shaping what’s to come. Recent research from McKinsey & Company said that to survive COVID-19, most restaurants will need a redesign – both in terms of their physical layout and business structure. If you’re planning to scale down your hours this winter or close altogether in anticipation of a stronger reopening in the spring, how can you use that down time to your advantage? Can you reconfigure your interior and exterior space to accommodate streamlined food pick-ups? Now is the time to, at the very least, create new systems that allow you to keep a finger on the pulse of your business every day (ask us how we can help). Ideally, that means adopting analytics and automation capabilities. They will help you manage inventory, monitor your equipment and energy use, provide contactless pickups, manage labor fluctuations, anticipate customer preferences – all of the critical capabilities you will need to succeed as we push through this difficult period.