At a time when labor challenges are at an all-time high in the restaurant industry, a number of brands are taking a look at the experience of restaurant work and improving the aspects that need help. One of the areas moving to the forefront right now is employees’ mental health, which has been hit hard during the pandemic. Historically, the restaurant industry has not been known for its focus on employees’ mental health needs – and to be sure, mental health has been a growing concern for employers across industries during the pandemic – but now a number of restaurant brands are trying to change that as a means of attracting and retaining staff. Last fall, Noodles & Company added free in-person and online counseling sessions to its benefits plan. In May, Chipotle, which already offers in-person, phone or virtual visits with a licensed counselor for employees and their families, announced it was also bolstering its support of mental health via a new virtual platform called Strive. A Restaurant Business report says the Strive platform provides one-on-one coaching and support, and according to Chipotle, “gamifies each employee’s wellness experience” by giving them an opportunity to win gift cards and save money on health insurance, among other benefits. While such benefits aren’t widespread across the industry, they may gain momentum as restaurants vie for staff and need to think of creative ways to enhance the working environment for employees. Further, mental health benefits aren’t the only ways restaurants can improve upon a culture that needs a boost. As this Restaurant Dive report indicates, restaurants that have simply communicated clearly and considered employees’ home situations and financial concerns throughout the pandemic have had an easier time retaining people.
Comments are closed.
Subscribe to our newsletter