Emergencies – whether they be power failures, severe weather, supply chain disruptions, public health concerns or some other event that interrupts business – can hit any foodservice operation.
Regardless of whether you’re operating a restaurant or a dining room in an adult-care facility, crisis-readiness hinges on a few essentials: training your team, maintaining emergency food and water reserves, and ensuring safe food handling, hygiene, and service standards.
As we approach the time of year when severe weather is more likely to pose business risks, here are a few areas to assess in case of emergency:
1. Staff training – This includes every team member, not just kitchen staff. Everyone should know how to unlock facilities, follow emergency menus, and perform unfamiliar roles with help from clear, posted instructions. Have regular drills and practice sessions so your team understands how to perform their emergency duties before a crisis happens.
2. Emergency reserves – After severe Midwest floods disrupted deliveries to foodservice operators in 2023, some operators avoided closures by tapping into their reserves and using pre-approved “low-labor” emergency menus. If you’re providing foodservice in a healthcare facility, federal guidelines may call for a three-day or even a seven-day supply of water and emergency food including shelf-stable and ready-to-bake items when staffing and equipment are limited. Establish clear plans to use in a range of scenarios.
3. Review of safety standards – Amid chaos, it’s especially important to maintain hygiene, correct temperatures, and proper service protocols to safeguard health and comply with regulations. Now is a good time to work with your kitchen team on a plan to maintain standards in a range of emergency scenarios.
4. Communication – Know how to contact the people you need to reach in an emergency and who is responsible for making decisions about key aspects of your operation. Assemble the names, numbers and email addresses of employees and disaster-support organizations. Have a business continuity plan that helps you proceed with food service when your utilities and staff are limited. If you’re working in senior living or adult care, maintain a current list of residents’ names, room numbers and nutritional needs

If recent years are any indication, we’re likely to experience periods of record-setting heat in the coming months — and this can impact food safety from several different directions. A number of foodborne infections, including Salmonella, E. coli and others, peak in the summer months. Research has also found that food recalls increase during the summer. The blackouts that have become more common on sweltering days can further put food at risk — such events put restaurants in the position of having to keep foods chilled during power outages when outdoor temperatures are compounding the problem. Even on hot summer days when you’re not dealing with the issues above, your kitchen team may still struggle to perform at their best when working over hot equipment — particularly if your kitchen isn’t climate-controlled or well ventilated. It’s a good time to assess how all of these potential issues could affect your restaurant, then put some plans in place to help you avoid problems later. Perhaps that means connecting with suppliers with any concerns about tracing and reporting summer food recalls, having a food safety backup plan in place in case you experience a blackout, and adjusting staffing or work protocols to allow for more frequent breaks during the hot season.