 There is a difference between knowing a food handling procedure is safe or unsafe and having a food safety culture. In the latter scenario, food safety is something your team lives and breathes. It flows from the top down, so managers understand and model it for the rest of the team every day, which is critical if staff turnover is high and you have new workers joining you frequently. When there is an inspection on the horizon, an operation with a strong food safety culture doesn’t require a crash course in food safety. When you look at your operation, where do you see room to make adjustments that can model a strong food safety culture on a daily basis for the rest of your team?
 Research from the National Restaurant Association found that 78 percent of restaurant operators are experiencing a decline in customer demand for indoor, on-premises dining because of the delta variant spike. While there are still some weeks remaining when outdoor dining is a comfortable option for guests, consider how you will fortify your business for the winter when it comes to Covid safety. If you are taking steps to purify the air in your dining room, encourage ventilation, enhance your procedures for cleaning and sanitizing high-contact areas throughout your facility, or winterize your outdoor seating area, share your plans with guests on your website, mailing list and social media so guests know you’re a safe bet when they need a restaurant food fix in the months ahead.
 Approximately 32 million Americans, including 5.6 million children under age 18, have food allergies, according to Food Allergy Research & Education. That amounts to two children in every classroom. Those numbers put pressure on restaurants to manage food allergies effectively – but on the flip side, they also present an opportunity for restaurants to generate an especially loyal and valuable following: McKinsey research found that consumers looking to avoid certain allergens are especially loyal to brands and also willing to spend more money in an effort to avoid an allergen. The quality of your communication plays a major role in your success. When your staff is informed of a food allergy by a customer, they should repeat it clearly to confirm it, then involve a minimum of team members to carry out an order to avoid a game of telephone in which details are misconstrued. That may mean passing all orders for allergic guests on to one manager, who oversees the order from the preparation stage through delivery to the customer
 New safety standards are in the pipeline that could impact your procedures and the frequency of inspections for back-of-house workers exposed to dangerous heat. In response to increased episodes of record-breaking outdoor temperatures in recent months, the Occupational Health & Safety Administration (OSHA) is drafting new standards for restaurant kitchens in an effort to encourage practices like having cold water readily accessible, providing breaks to allow workers to cool off, and helping new workers to gradually build a tolerance to heat, Restaurant Business reports. While the final rules won’t become regulations for a number of months, expect an increase in inspections that cover these practices in the meantime.
 Restaurant workers are expected to be helpful, caring and upbeat – but that can be a tall order at a time when restaurants are under great stress and many customers are behaving badly. Taking steps to protect the mental and physical health of your team can help you retain your existing staff and attract new people to your restaurant. First, provide a supportive environment where your team can acknowledge mental health challenges and feel it’s acceptable to talk about them with a manager and ask for time away from work to manage them. If you can, seek out discounts to local gyms, yoga studios or other facilities that can help your staff blow off steam – or offer to host a group fitness class for your team on a regular basis. You can also turn to help from apps designed with hospitality professionals in mind. Two are Sanvello, which provides support for a range of mental health concerns, and Ben’s Friends, a substance abuse support network for people in the industry.
 Delivering food safety training and staying on top of hazards was challenging enough for foodservice businesses before the pandemic. Now that these businesses are short-staffed and trying to stay ahead of worker turnover, it’s even more difficult – and has accelerated efforts to use technology to ensure food safety. That has been the case for Wendy’s, which has been working with NSF International to use their EyeSucceed smart glasses to protect food safety. Nation’s Restaurant News says the augmented reality glasses allow real-time, two-way, hands-free communication used for inspections, approvals, trainings and demonstrations for one person or many at once. Could you outsource any of your food safety training to tech?
 At a time when restaurant operators are concerned about demonstrating their cleanliness practices to guests, they may also benefit from demonstrating them to employees. Modern Restaurant Management reports that a recent survey of U.S. and Canadian workers found that 60 percent of respondents would leave their current role for a lower-paying, healthier work environment. It’s a good time to review your health and hygiene protocols to ensure you’re communicating them clearly to existing staff and staff candidates – particularly as flu season threatens to collide with the delta variant in the coming weeks and months.
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