In a recent interview with Restaurant Technology News, OneDine CEO Rom Krupp said he thinks of COVID-19 as almost a compliance event – something that restaurants simply must adapt to accommodate, just as they have installed ramps for the disabled and offered gluten-free menus for gluten-sensitive guests. In that vein, it’s something restaurants will have to take actions to support not just in the near term, when large portions of the population are restricted in their movements and ability to connect with others, but also in the longer term as older and immune-compromised customers continue to have to think about their risks. As you adapt your safety procedures, think longterm. What products, technology and processes can help you minimize contact between your employees and guests on a permanent basis – and how can you implement changes in a way that inspires loyalty and protects your brand?
If you’re a franchisee and are found to have health and safety violations in your restaurant, you could be facing challenges from more than just your health inspector. When a Dunkin’ in east Boston with a series of health code violations was closed temporarily in recent weeks after a customer captured and shared video of mice scurrying around the store, its parent company filed suit against the franchisor to ensure it could not ever reopen under the Dunkin’ name.