​Safety through transparency

Want to improve your safety? Focus on improving your transparency. By having an operation that is open with vendors, suppliers and customers about your safety practices, you’re creating the conditions for improved safety. There are a number of actions you can take to improve your transparency: Trace (and minimize) your menu’s links in the food supply chain so you can tell a less complicated story about how you’re sourcing your menu. Be open with nutritional information and allergens on your menu – One Dine suggests offering a QR code on your menu that links to detailed information about menu items. Make your kitchen more visible – if you physically remove the barriers between staff and guest, you build trust and also reinforce your commitment to operating safely and efficiently. Finally, admit to mistakes when they happen – that could mean responding honestly and professionally to a negative review, or acknowledging steps you’re taking proactively to improve your operation’s safety based on audits or self-assessments.

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