It's more important than ever that restaurant operators convey new health and safety trainings clearly to their team. But what if team members speak English as a second language and miss some of the nuances of language that native speakers understand? Rachael Nemeth, a cofounder of ESL Works, which provides mobile-based English-as-a-second-language training, addressed this challenge in a recent Fast Casual podcast. She estimates that of the 14 million workers in the restaurant industry, one-third don’t speak English as a first language. If you employ team members who aren’t fluent English speakers, what tools or protocols do you have in place to ensure your training is achieving the desired results and no messages are missed?
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