Have your guests shared a food safety concern about your restaurant in an online review? Your response – or lack thereof – can send a loud message to guests about the quality of your food and your commitment to food safety. If you leave several negative reviews unanswered, you may send the message that you don’t care about improving, that you hear this kind of thing so often that it isn’t alarming anymore, or that you’re not interested in making the effort to make things right for your guests. Your negative reviews have power for the bad and for the good. Make sure that you use yours to strengthen guest relationships by showing concern for making a situation better.