It's unlikely that anyone on your team comes to work looking to do something wrong. But mistakes happen, and when they occur because staff assume they know how to complete a task but aren’t doing it correctly, it can be difficult to get them to adjust. One example is handwashing – even though it might seem like common sense, it’s often done inadequately and the consequences to your food safety can be significant. You can reinforce a learning culture by starting with the assumption that no one knows the proper protocols for what they’re about to be taught. Have regular reviews of what your team needs to know, identify key food safety metrics to reach, and clarify that assessments of their performance will be tied to these metrics. Bring in some targeted coaching to help reinforce areas where metrics aren’t measuring up.