As we wind down the year (and one for the history books at that), take a moment to review where you are as a business – and what changes need to happen for it to keep pace with the rapidly changing times. As the Spoon reported recently, digital sales will comprise 54 percent of all quick-service and limited-service restaurant sales by 2025, according to research from Incisiv. That’s a 70 percent leap from where we were before the pandemic. If your restaurant has been delaying the adoption of tech – particularly to help streamline guest ordering and fulfillment – it’s no longer a nice-to-have but a must-have feature that will help your restaurant survive. Talk to Team Four about how you can take small steps to adopt technology to bring more efficiencies to order management in 2021.
“When you look where 5G will end up taking us, it’s a whole other world for the retail and restaurant space.” That’s what Aaron Allen, founder and chief strategist at the global restaurant consultancy Aaron Allen & Associates, told Forbes recently. 5G, the next generation of mobile internet connectivity, promises such benefits of data upload and download speeds that are 10 to 20 times faster – speeds that could transform the technology capabilities of restaurants. AT&T sees the greatest potential for 5G in restaurants in three areas: It can significantly reduce latency (or, in other words, the time delay between when you take an action when using technology and when you receive a response), provide a boost to computing power across applications, and deliver sharp increases in speed (think of a file that currently take seven minutes to download taking just eight seconds). In practice, consider being able to use Internet of Things sensors to more efficiently track food waste in your kitchen, or to be alerted exactly when the local high school’s football game ends and you’re likely to get a post-game rush. 5G may help streamline how your POS system communicates with your third-party delivery vendors, or bring a higher level of content personalization to your menu boards, customer text messages or loyalty program promotions. These capabilities certainly exist today, but they work only as well as the network delivering them. The major internet service providers have been launching 5G in major cities throughout this year and will continue to spread the service – check with your provider for the launch timelines for your area.