Consumers don’t consider technology to be an eliminator of jobs but rather a means of improving convenience – and restaurants are investing in more of such customer-facing technology solutions this year. These were key tech-related takeaways from the National Restaurant Association’s latest state-of-the-industry report. When it comes to customer-facing tech, kiosks and other self-service technology still pay dividends. Their biggest benefit may be speed – by visibly reducing congestion and automating orders, they expedite the order process and shorten lines – but this technology is also winning consumers over for its ability to customize. The proof is in the payment: The convenience that kiosks provide can lead guests to spend 15 to 20 percent more per order, according to Pymts.com. #restauranttech
Watch for digital inventory management systems to take a big step forward this year. Amid the push to reduce waste and simplify menus in an effort to ease labor costs, new digital systems – used in conjunction with point-of-sale systems – are bringing real-time accuracy to inventory management. These systems can track raw ingredients used in menu items based on the shipments arriving at the restaurant and the dishes actually sold in the restaurant, App Institute reports. By being able to access real-time data in that level of detail, restaurants can automate reorders and avoid running out of ingredients, making manual inventory systems an increasingly clear liability for a business.