As the labor crunch wears on, robotic kitchen assistants have quickly become less novel and more mainstream as a growing number of quick-service brands have them preparing menu items from scratch. While technology is weaving its way through more restaurant tasks these days, humans are still needed to oversee operations and troubleshoot some tasks. Is your staff up to the job? For many restaurants, tech oversight is becoming a larger role. While you can likely turn to external tech support when equipment malfunctions, being able to make quick fixes in the moment and intuit the reasons for problems is also valuable. As you interview applicants and look to develop existing staff, consider how to help them adapt to the evolution of technology in your business – and to answer their questions about what may be required of them as you adopt new tools to support your front and back of house. At the same time, ensure you understand your external tech-support resources and what will actually be available to you in the moment you need it.
Restaurant technology is making it easier for operators to offload all sorts of manual processes that consume time and resources. If the maintenance and repair of your appliances and other equipment are requiring more intervention from you than they should, you can now delegate these tasks to a growing number of companies that consolidate information about your equipment in one place – so you can more easily keep track of warranties, arrange servicing and handle other tasks required to keep your facility operating as it should. The Spoon recently highlighted one such company, 86 Repairs, which digitizes information about all of a restaurant’s equipment, allowing operators to book service people, troubleshoot problems and keep track of warranties in a single dashboard.