While technology had been making sweeping changes to the restaurant industry before the pandemic, expect it to play a transformative role as we emerge from it. Many of the systems and tools that had been nice-to-haves a couple of months ago could now provide the limited physical contact needed to keep your employees and guests safe – and your business running. This doesn’t mean investing in new bells and whistles but it does mean finding ways to maximize the technology you currently have and any additional tools that can be used for free. As the National Restaurant Association’s new report Covid-19 Reporting Guidance advises, update your website and use basic text messages to communicate with guests and staff. Use your email list and social media to provide up-to-date information about your current hours, menu changes, reservations and other information that may be helpful, such as approximate wait times. Of course, contactless payment systems, automated ordering functionality and mobile ordering apps can all help too. Be in touch with your POS system provider to ensure you are fully using all of your system’s functionality and any additional features or support your provider is offering right now. Bo Peabody, a tech entrepreneur who helped create the reopening guidelines for Georgia restaurants, told the Spoon that POS companies might soon take such actions as giving restaurants the ability to add a QR code to their check – a means for a guest to pay for a meal with a quick, contactless scan of their phone. (Paytronix and Sevenrooms recently announced new contactless order and payment capabilities, and the restaurant tech company Presto is offering free contactless dining kits for restaurants while supplies last. The company says the kits can be set up in an hour – and without any contracts or costs.)
Improving your website is another one of those tasks that’s difficult to take on in the midst of the daily rush. Now that business is slower – and technology is all the more important in keeping us connected and informed – take a closer look at your site and identify some areas to improve. First, don’t make people dig for your contact information, address, hours, and your current menu – the information should be easy for people to find with minimal clicks. Then, make it clear how they can order from you. If you deliver (particularly with in-house staff) post a prominent button at the top of your homepage to drive people to that function. Other links at the top of your homepage should connect people to your story/background, rewards program and any merchandise you offer. Of course, your site should be mobile-friendly too so all of this information is easily accessed on a mobile phone. If you’d like to see some websites that work, check out the examples on this page.