There are certain service tasks in your restaurant that can easily be delegated, allowing you to provide better service (and with fewer staff) as a result. Maybe you have a website with a lot of functionality that serves as a hub for multiple business streams. Or you’re spending too much time answering the same questions from guests. Are you leaning into your technology to help guide people through your website and answer common questions? Can you automate the processing of orders from guests through a kitchen display system and allow for detailed modifications – all while minimizing errors and bottlenecks? Can you quickly direct targeted promotions to multiple segments of guests? Using technology in these ways can help you “set and forget” certain repetitive tasks so you can spend more time where it matters – in front of your guests and developing the kinds of offers they are craving.
As any restaurant kitchen employee can tell you, preparing orders isn’t a linear process. Getting all meals in an order across the finish line closely together requires tasks to be prioritized, batched and sequenced. A kitchen display system (KDS) takes much of the mental work out of the equation, making kitchens operate more efficiently and helping to ensure menu items are at their best when they are presented to guests. As a recent Nation’s Restaurant News report explained, a robust KDS can help an employee prioritize the order of dishes needing to be prepared, alert the kitchen if a ticket is left unattended for too long, adjust the routing of tickets according to the time of day and anticipated guest traffic, and even pull menu items whose key ingredients have run out. Some systems can communicate with the guest directly to clarify an order or update them on its progress.