Making the transition to cash-free payment was among the first steps restaurant operators took to minimize the spread of COVID-19 in recent weeks. For many, it may make sense to stay that way after the pandemic is over – if their laws allow it. In addition to protecting a business against contamination and theft, going cashless can enable greater guest spending and also help develop your loyalty program and the customer data you collect – assets that are critical to businesses right now. These weeks, challenging and disruptive as they are, can be a time to scrutinize the technology you are using so you know what adjustments to make as times improve. What tech is helping to streamline your sales and business processes right now and what is slowing you down?
Gift cards: they’re among the few gifts that are never returned. And they’re a win for restaurants. According to data from Givex.com, 65 percent of those who receive gift cards tend to spend about 38 percent more than the face value of their gift card. If your guests are interested in both purchasing gift cards and making payments via mobile, consider raising the bar for next year by providing digital stored-value cards that can be loaded onto a mobile app. Your guests won’t have extra cards cluttering their wallets and as Restaurant Technology News reports, digital cards hold a lot of appeal for guests who want the option of making fast, seamless payments.