Foodservice Updates Technology

Serve guests better with a single glance

10/3/2022

Personalized service and lower costs can go together. As operators look for ways to provide the customized approach guests want at a time when they are running with a slimmed-down crew, facial recognition is one technology gaining momentum. While the technology has been around for a while, consumers may be more open to it now as part of the wave of restaurant tech we have experienced in the past couple of years. As a recent Nation’s Restaurant News report indicates, the technology can help a guest dodge a long line, and with a glance at a kiosk, see their loyalty program profile, past orders, allergy information, accumulated rewards and payment information. What’s helpful is that the facial recognition technology can be integrated into an existing POS without being prohibitively expensive. It’s been appearing with increased frequency at quick-service and fast-casual brands, as well as entertainment venues like casinos.

One tech tool, two benefits

5/25/2020

Some of the touch-free technology that is currently allowing for safer payments is providing some side benefits too. The tech firm PopID, which developed technology allowing consumers to link their face to a form of payment, has integrated thermal imaging into its facial recognition technology, Pymts.com reports. As a result, it can take the temperature of anyone entering a business – and perhaps give restaurant guests some peace of mind that the people around them are healthy. The California burger chain CaliBurger, which operates six locations and two D.C.-based food trucks, is beginning to roll out the technology.

Serve guests better with a single glance

One tech tool, two benefits

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​Serve guests better with a single glance

​One tech tool, two benefits

Subscribe to our newsletter

Archives

Categories

Serve guests better with a single glance

One tech tool, two benefits