Unfortunately, the increased use of online orders and digital payments during the pandemic has elevated the risk that restaurants and other businesses are targeted by cybercriminals. FSR reports that in March alone, email phishing scams increased 600 percent. To protect your business, ensure your cybersecurity software protection is up to date, use two-factor authentication to log in to your systems, limit the number of employees who are accessing them, and make sure everyone is trained on cybersecurity precautions. Additional protections like cyber insurance may help restaurants assess their risks and prevent a breach, and, if one does occur, provide compensation, post-breach data assessment and recovery services, and public relations support.
At the speed technology is evolving, data breaches are becoming increasingly common – and the costs can cripple a business: Transaction Resources estimates that the average small business pays $36,000 to $50,000 for a single data breach. While the various points of connection within your restaurant – from your POS to the sensors monitoring the functioning of your appliances – can improve your efficiency, they may also make your business more vulnerable to cyber threats. To get a handle on your restaurant’s risks, consider using the National Institute for Standards and Technology’s (NIST) Cybersecurity Framework for Critical Infrastructure. Restaurant365 reports that many restaurants are using the framework, which takes you through a five-step process to identify, protect, detect, respond and recover from an incident.
Your access to customer data can help you strengthen your connections to customers – but only if they’re able to trust you with their personal information. As point-of-sale malware continues to pose problems for restaurants, does your technology go the distance in helping you protect the information customers share with you? Encryption technology can help in some important ways. First, as the hospitality website Emerging reports, encryption scrambles the data that comes across your POS, making it significantly more difficult for hackers to use any data they manage to steal. If you have staff taking payment from guests at their tables, introducing tableside technology, which often encrypts customer data when a card is swiped, can also prevent the skimming of credit card information en route to your POS.