Take the people out of payment
We’ve all had that sinking feeling when a restaurant staff member presents a device to make payment and a range of potential tips are suggested on screen. While nudging a person to pay more than they had in mind may direct more money to staff in the moment, it doesn’t leave a guest with the best final impression. Other pay-at-the-table offerings may help avoid this situation and offer added benefits at the same time. Modern Restaurant Management reports that text to order functionality has been becoming more popular as a replacement for downloading apps. There are benefits for guest and staff alike when a guest can text their order, receive a link that lets them pay immediately (adding a tip if they like), and save repeat purchases. Even in fine dining establishments, more operators are now incorporating such methods to give guests less physical interaction with staff when it’s time to order and pay. Research shows it can encourage people to spend and tip more – and it also helps free up already-scarce staff for other tasks.
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