In the past couple of years, one might say that a good percentage of restaurants have become tech companies that just happen to serve food. As more businesses adopt QR codes, contactless payment, automated food preparation and other tech-centric capabilities, the growing potential for technology glitches can make it difficult to do business. If and when you have an outage or other tech-related problem, what kind of help is available to help you get back on track? There are a number of start-up companies focusing on just this right now (Chicago-based Science on Call, which provides 24-7 tech support, is one of them). As your tech stack evolves, having reliable off-site support you can contact day or night with questions or problems will become all the more important.
Unless you are especially tech savvy, your IT budget may fall into the “set it and forget it” category: You know you need restaurant management technology and Internet connectivity but you may not have the time to dissect exactly where your technology dollars are going. But the landscape is becoming more competitive for restaurant technology and it’s a good time for an audit. A recent report from TekEfficient says there are a lot of opportunities to save money in a tech budget. It advises operators look into price drops and/or new competition offering promotional rates. Also try negotiating how much you get for the same (or a lower) price – such as faster Internet speeds at a reduced rate.