There is a big opportunity for restaurants to improve their off-premise guest satisfaction – and the accuracy and timing of kitchen fulfillment is at the heart of it. That’s according to restaurant commerce platform Qu’s 4th annual State of Digital survey, which included responses from 85 fast casual and QSR brands representing over 30,000 locations. The survey found that many of these brands are seeing 15 percent lower guest satisfaction on orders, largely due to inaccuracies in orders and the timing of them. Using a kitchen display system to manage order flow, throttling and employee tasks can help, particularly if you’re integrating orders from multiple streams and would like to be able to not only manage order accuracy better, but also to steer guests to other ordering channels when one channel is overloaded.
The most appealing customer-facing tech doesn’t matter if your kitchen can’t complement it with speedy, accurate, safe order preparation and service. That may be why a number of casual dining brands, including the likes of Chili’s, are stepping back from sexier tech like robot servers and drone deliveries to focus more resources on tech that can help fine-tune kitchen operations, Nation’s Restaurant News reports. What may be most helpful are kitchen display systems that take the mental work out of juggling multiple order streams, as well as tech that can identify areas for improvement in food safety. Where are your bottlenecks in the kitchen? Even if you don’t know where they exist and how much of an impact they are having on your operation, there is likely a tool that drills down on that information for the benefit of your business.