​AI-powered enhancements change customer service

It may still sound futuristic, but as artificial intelligence (AI) applications appear in the restaurant industry, you will want to ensure your technology can adapt to enable them. As DineEngine reports, there are a number of AI-enabled enhancements making it possible for operators to improve sales and customer relations. Are there hiccups in your ordering process? A chatbot or virtual assistant can lead someone through placing an order, suggest food based on the person’s preferences and never forget to upsell profitable additions. They can also handle customer inquiries and orders at any time of day or night, so instead of a staff member taking time to discuss a catering order during your dinner rush, your chatbot can iron out the details overnight.