The restaurant industry is one of extreme ups and downs – in labor expenditure and availability, sales and costs. But what if automation could bring predictability to your operation by supporting staff in certain areas or ensuring safety during the pandemic? Expect to see more of it in both the back and front of the house as operators manage changes in service right now. While automation may still seem futuristic in restaurants, it had been on the rise even well before the pandemic: Oxford University research predicted that 90 percent of quick-service restaurants would become fully automated within the next decade or two. There are ample applications beyond quick service too: Restaurants are now using it to reinvent the traditional buffet for the current environment. Of course, the costs of conversion aren’t insignificant but should factor into your longterm recovery strategy as you also consider the costs required to recruit, pay, insure and train employees on an ongoing basis. Once the technology and insurability of self-driving cars and delivery drones solidifies, automated delivery is likely to become more commonplace for restaurants too. How can tech automation – whether through emerging robotic innovation or even automated tools currently available to you on your POS or mobile app – improve your balance sheet?
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