A recent study by NCR and Technomic found that two-thirds of restaurant operators don’t use artificial intelligence (AI) to improve their businesses. The respondents said that if they were to invest in AI, it would be to help drive their mobile ordering, mobile applications and promotions. The restaurant operators surveyed who aren’t yet using AI said they either don’t fully understand its potential benefits or they hesitate to invest in emerging technology. Where do you stand? If you’re among the hold-outs who think AI may have some potential to help your business, imagine being to your most loyal guests what Netflix or Spotify are to people who love movies and music – having the ability to match your guests with meals they may not have considered but are likely to enjoy. AI can both empower your ordering functionality and make it seamless. As a report in Restaurant Technology News explains, on top of allowing a guest to order via mobile app, AI technology can offer functionality like conversational ordering through Facebook Messenger or Alexa. Having voice and chatbot ordering powered by AI can allow your customers to use any kind of phrasing when they place an order. Then, based on a person’s ordering history and cross-comparisons with other customers who have similar tastes, the technology can suggest meals and upsell additional items they are likely to enjoy – instead of leaving those guest experiences to chance.