If you’re struggling with labor right now, are there front-of-house tasks that can be offloaded to technology? Consider each step of the guest journey. In your dining room, can you encourage guests to use a QR code to view your menu, place a customized order and, later in the meal, order refills or dessert? Off-premise, can a customer just as easily navigate your site or app with a minimum of scrolling? Do you make it possible for them to make substitutions or additions? Implementing technology to make ordering and payment more seamless, as well as to automatically route orders to your kitchen, can greatly ease the burden on any front-of-house staff (and help you turn tables/orders more quickly too).
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