The influx of guest-facing tech tools can make it feel like restaurant staff have fewer opportunities to interact with guests and provide the kind of experience that brings them back. But these tools are meant to be resources to help them do a better job – not crutches to help them avoid the work. So if you’re using these guest-facing tech tools and they are lightening the load of your staff in various ways, be on the lookout for the people on your team who are finding ways to go out of their way to provide a great guest experience in other ways. Maybe that comes through in how they greet guests arriving or thanking regulars by name on the way out. Maybe it’s taking time to talk with guests and take care of extra requests when delivering their orders. Adopting these tech tools will call for developing staff differently – and for looking for new methods of delivering the service your guests expect from you.