Chances are good that your restaurant has felt some urgency to adopt new technology in the front and back of house in the past two years. But the focus on having the right combination of technology can make it easy to ignore some foundational human elements that, if not in place, may prevent you from getting the experience and efficiency you’re after. Specifically, is your team on board with the changes you’re making? Do they know what problems your technology is there to help solve or simplify? Do they understand how your new tools and systems work – and if not, can you provide clear training to support them? If you’re just beginning to review options, involve team members in the process of selecting new technology to help ensure they are invested in the result. Finally, to what degree can you rely on your tech vendor for training, repairs or basic support when something goes wrong? Making sure your employees can get guidance in using new tools and systems should be a key part of your investment.