What goes for your food safety management program also applies to your technology: When your team understands why you’re enforcing a process or using a particular tool, they are more invested in using it and making it work for them. Your staff may have good reasons to resist the technology you introduce – perhaps they think it’s too complicated to learn, or maybe they feel it’s there to put them out of a job. But in truth, restaurants that use technology to truly support their staff gain the most from their tech and team alike – by offloading repetitive tasks, making existing tasks easier/faster/more efficient, or allowing staff to focus on more customer-facing responsibilities. Make sure your staff sees how the new scheduling software will allow them to swap shifts quickly or get paid faster. Show them how the inventory management system helps them avoid having to return to a guest’s table and apologize that an item isn’t in stock. Or how the kitchen display system helps them impress an allergic guest by getting an order precisely right each time.