Harness the training power of tech
Restaurant hiring is again creeping back up after a rocky few years. Tech-enabled training can help you engage new staff and ensure they have the knowledge to manage not only your processes but also the demands that challenging guests can pose. Specifically, by providing mobile-accessible training that staff can digest easily and dip into on a continuous basis, you can make training more relevant by updating it with lessons the business is learning in the moment. That kind of support helps staff do their job with the confidence you’re providing them with the tools they need to perform it well. And according to research from the employee engagement software firm Axonify, that kind of support is rare: They found that 37 percent of workers say they have yet to receive training for handling dangerous or challenging events.
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