Whether you operate a drive-thru, or your website or phone line could benefit from some tech-driven labor savings, this may be the year that AI voice technology finally takes off. As a recent report from Nation’s Restaurant News says, 2021 marked the launch of AI voice ordering, 2022 marked its spread, and 2023 marks its improvement and perfection. Specifically, a number of companies (SoundHound is just one) are training the technology to respond more readily to natural speech patterns, versus the Alexa-style way of stating a clear demand in a quiet room and having to take turns speaking. To be sure, AI voice ordering has had a shaky takeoff in some places. But if you’re considering investing in it, expect some perfected versions to emerge this year and beyond – and ask your vendor questions about how they will be training their product to continuously evolve and improve.
Comments are closed.
Subscribe to our newsletter