​Tech Time

Restaurants’ adoption of technology has accelerated steeply during the pandemic – and has also been responsible for keeping many operations running at a time when dining rooms were either closed or restricted. Recent research from PYMENTS and Paytronix illustrates how profound that shift has been: It found that of the $435 billion consumers spent on online food orders in 2020, 61 percent was spent at restaurants that had offered only sit-down dining before the pandemic.
Are you interested in adopting more technology to improve how your operation runs? Here’s a look at the areas in which consumers have used technology most frequently in the past year to support their dining experiences, as well as where they would like to see restaurants incorporate more technology, according to a February 2021 survey from the National Restaurant Association: