Use tech to avoid negative ripple effect
Mistakes happen. But even little ones – like a burger being served with the condiments a guest had asked to be omitted – can have significant negative consequences. At the very least, you’re wasting food and losing profits when a replacement and/or comped dish is required. So where do errors occur in your operation? Are guests unable to communicate their preferences clearly using the ordering platform you offer? Are requests somehow lost in translation between the guest and the chef preparing their dish? Are chefs misinterpreting requests that were understood by the server? Your technology can not only help you pinpoint where problems are occurring, but also bring greater control and precision to those processes and prevent one mistake from snowballing into something bigger.
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