What automation will look like in 2021
Not so long ago, the term “restaurant automation” conjured thoughts of futuristic robotic burger flippers and waitstaff. But the past year has made the term take on new meaning. Restaurants in greater numbers are using automation to put a wide range of tasks on autopilot – such as onboarding, food preparation, and data collection and analysis. Adopting automation in this form addresses key pandemic-related pain points: training new staff, preparing food quickly and safely, and perhaps most importantly, collecting and analyzing data in a way that helps you make wiser decisions about everything from your menu, to your inventory, to your promotions. A recent report from The Spoon describes how two such automated systems, Galley and SousZen, collect and analyze data over time, then make recommendations to help restaurants adopt new behaviors and processes in the kitchen.
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