According to a recent survey by the National Restaurant Association, 65 percent of restaurant operators say they lack sufficient staff to support customer demand. As a result, when customers call in orders or reservation requests to restaurants right now, more of those calls are being transferred to lines supported by artificial intelligence. There are clear benefits — it’s easier to collect guest data, and a bot won’t get rattled during a busy shift or miss upselling an order. However, even the most established brands have been experiencing some growing pains with the adoption of this technology in recent months. Would your guests be amenable to connecting with you via AI? If not or you’re not sure, could you incentivize guests to place orders online or via app instead?